Program and operations leader with more than nine years of cross-functional experience across AI quality, product delivery, hospitality operations, founder-led ventures, and mechanical design. Led teams of up to 120 and approximately $30 million in cumulative P&L responsibility. Known for defining ambiguous problems, making dependencies visible, and building practical systems that teams can run after launch.
Program StrategyCross-Functional DeliveryProduct RequirementsVendor ManagementLaunch ReadinessProcess ImprovementKPI ReportingBudget and P&LChange AdoptionAI Quality ReviewWorkforce PlanningMechanical Design
Primary Employment
Mercor AI Annotator and Quality Reviewer, Contract
Review model-generated presentations, documents, spreadsheets, and other professional work across business and technical subjects, often learning unfamiliar material quickly before evaluating whether a response is accurate, complete, and useful.
Apply detailed criteria, trace claims and calculations to supplied evidence, document pass or fail reasoning, and identify unsupported claims, calculation errors, weak analysis, reasoning gaps, and missed instructions.
Review evaluation quality, write evidence-based feedback, and help improve consistency across complex assignments while protecting confidential client and project information.
EPIC Brands General Manager, promoted from Assistant General Manager
Inherited a $10 million operating portfolio that needed stronger cost discipline and growth execution. Led 70 hourly employees and six managers through weekly performance, labor, service, and cost reviews.
Contributed to 20 to 25 percent year-over-year growth, reduced controllable costs 10 percent through zero-based budgeting, and built an approximately $800,000 private-dining pipeline in six months.
Opened Whiskey Yard through SOP development, vendor controls, and hiring and training for 30 employees. Bar revenue increased 18 percent.
Hard Rock Casino Cincinnati Operations Manager, promoted to Assistant General Manager and Acting General Manager, Contract
Connected P&L, inventory, labor, overtime, and product-mix data to manager reviews across three outlets with approximately $17 million in combined P&L and 120 employees, including approximately 80 union team members.
Recovered approximately $14,000 per month in beverage variance, held inventory variance below 1 percent, reduced labor cost 10 percent, and reduced overtime by 14 hours per week.
Built onboarding, product education, certification, and coaching routines that helped increase alcohol mix from 13 to 22 percent and upsell conversion from 9 to 17 percent.
iTZCALi Tapas and Tequila Director of Operations and Launch Consultant
Coordinated a fixed-deadline opening for a 300-seat restaurant across construction, licensing, vendors, menu, pricing, POS, reservations, staffing, training, scheduling, payroll, and operating readiness.
Recruited and trained approximately 60 employees. The restaurant generated $165,000 in its first 14 days and served up to 600 covers in a night.
Used soft-opening evidence to reduce the operating menu from 45 items to 12 and cocktail production from approximately two minutes to 30 seconds.
Napoli Italian Eatery Opening Manager and Operations Lead
Opened a 170-cover restaurant to full-house service within 90 days, trained 30 team members, and maintained a 100 percent health-inspection pass rate.
Improved average check 35 percent and repeat visits 40 percent through service standards, training, and operating routines.
MKEC Engineering Mechanical Design Engineer
Delivered HVAC, plumbing, and electrical-system designs across more than 50 projects using AutoCAD, Revit, and Trane Trace.
Automated repeatable Revit-family work, reducing design time approximately 25 percent while coordinating requirements with technical stakeholders.
Bella Luna Cafe General Manager and Multi-Unit Lead
Expanded one cafe into a two-location operation, managed a $3 million P&L and 80 employees, and increased sales 20 percent over two years.
Built standardized operating and training systems and supported the second-location buildout.
Concurrent Founder Programs
RYGNeco Co-Founder and Program Lead
Turned an e-waste field pilot into an operating model and four-portal product program covering intake, testing, disposition, data-destruction records, pricing, and client reporting.
Directed an approximately $11,500 vendor-built MVP across a co-founder, development vendor, two interns, and an AWS adviser. The pilot processed more than 400 devices, catalogued approximately 480, and verified 130.
MAK Trading Founder and Program Lead
Built and operated the member lifecycle behind a financial-markets education community, including acquisition, onboarding, a 48-page curriculum, content, member support, moderation, retention, payments, and platform migration.
Reached approximately 2,000 community members and more than 1,200 cumulative paid subscribers. A dated Stripe snapshot documents $28,696 in monthly recurring revenue and 321 active subscriptions at that time.
Education
Wichita State University Mechanical Engineering studies, 2012 to 2016
University of Wales Trinity Saint David Foundation in Business and Management, completed February 2012
Tools and Languages
Tools Microsoft Excel, Power Query, KPI dashboards, AutoCAD, Revit, Trane Trace, WordPress, MemberPress, Stripe reporting, AI-assisted research and evaluation
