Following a device through the work
IntakeIdentity and pickup record
TestingCondition and test status
GradingHandling decision
DispositionCustody and evidence

Turning field work into requirements
A device record needed to answer practical questions. What arrived, what worked, who handled it, and what happened next? I used those questions to define the fields, evidence, and handoffs for the operating workflow.
Google Sheets and Docs held operating records and procedures. Outlook supported customer and vendor communication. I used ChatGPT and Claude to structure requirements, then worked with the development vendor through the product design and review.

